Privacy Policy

Privacy Policy

iSupport for Information Technology

Website: https://isupport.eg
Effective Date: October 19, 2026
Last Updated: October 19, 2026

1. Introduction

Welcome to iSupport Online Store.

At iSupport for Information Technology (“iSupport,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase products, subscribe to our newsletter, or interact with our services.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Personal Identification Information

  • Full name

  • Email address

  • Mobile and telephone numbers

  • Billing and shipping addresses

  • Company name, where applicable

2.2 Account Information

When you create an account, we may collect:

  • Username and email address

  • Encrypted or hashed password credentials

  • Account preferences

  • Order history

  • Saved addresses and account settings

2.3 Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill your purchase, including:

  • Products purchased

  • Order numbers and transaction dates

  • Billing and shipping information

  • Payment method and transaction status

  • Delivery and return information

2.4 Technical and Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and browsing activity

  • Referral sources

  • Cookies and similar technologies

2.5 Marketing and Communication Information

If you subscribe to our newsletter or contact us, we may collect your email address, communication preferences, and the content of your inquiries.

3. How We Use Your Information

We process personal information for legitimate business purposes and on applicable legal grounds, including consent, contractual necessity, and legal obligations.

We use your information to:

  1. Process and fulfill orders.

  2. Manage customer accounts.

  3. Arrange shipping and delivery.

  4. Process payments, refunds, and returns.

  5. Provide customer support and respond to inquiries.

  6. Communicate order confirmations, invoices, and delivery updates.

  7. Improve website functionality and shopping experience.

  8. Detect fraudulent transactions and unauthorized activities.

  9. Send newsletters, promotional offers, and product announcements where permitted.

  10. Comply with applicable laws and regulatory requirements.

We do not use personal information for purposes incompatible with those described in this policy without an appropriate legal basis.

4. Payment Information and Security

iSupport uses payment service providers to process online transactions.

Depending on the payment methods available at checkout, customers may be able to pay using supported payment cards, digital wallets, or other payment solutions.

Sensitive payment credentials are processed through the relevant payment service provider.

iSupport does not intentionally store complete payment card numbers or card security codes (CVV) on its website servers.

We may retain transaction references, payment status, and limited payment details necessary for order management, accounting, refunds, and fraud prevention.

Payment processing is subject to the security practices and privacy policies of the relevant payment providers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential functionality, improve performance, and understand how visitors interact with our store.

These technologies may include:

Essential Cookies

Necessary for website operation, including:

  • Shopping cart functionality

  • Checkout processes

  • Account authentication

  • Security and session management

Analytics Cookies

Where enabled, analytics technologies help us understand website traffic, visitor behavior, and website performance.

Marketing Cookies

Where enabled, marketing technologies may help us measure advertising effectiveness and display relevant promotional content.

We will request consent for non-essential cookies where required by applicable law.

You can manage cookies through your browser settings and any cookie preference controls provided on our website.

Disabling essential cookies may affect certain website functions.

6. Newsletter and Marketing Communications

Customers may voluntarily subscribe to receive:

  • New product announcements

  • Exclusive offers and promotions

  • Technology news and updates

  • Product recommendations

  • Company announcements

Our newsletter subscription service may be managed through MailPoet or another authorized email marketing provider.

We send marketing communications based on the consent or other legal authorization required by applicable law.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional communications, such as order confirmations or delivery updates.

7. Sharing Information with Third Parties

We may share personal information with trusted service providers where necessary to operate our online store.

These may include:

  • Payment gateways and financial service providers

  • Shipping and delivery companies

  • Website hosting and technical service providers

  • Email communication and newsletter providers

  • Website analytics providers

  • Professional advisers and regulatory authorities, where legally required

We require service providers to handle personal information appropriately and use it only for authorized purposes.

We do not sell customers’ personal information to third parties.

We may disclose information when required by law, a valid legal process, or to protect the rights, property, and security of iSupport and its customers.

8. Data Storage and Protection

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

These measures may include:

  • HTTPS encryption for website communications

  • Restricted administrative access

  • Secure account authentication

  • Security monitoring and updates

  • Appropriate access controls

  • Website backups and recovery procedures

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

Customers are responsible for keeping their account credentials confidential.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or to comply with applicable legal, accounting, tax, and regulatory obligations.

Retention periods depend on the type of information and the purpose for which it was collected.

For example:

  • Order and transaction records may be retained to satisfy accounting and legal requirements.

  • Customer account information may be retained while an account remains active, subject to applicable retention obligations.

  • Newsletter subscription information may be retained until consent is withdrawn, unless further retention is legally required.

  • Technical logs may be retained for reasonable security and operational purposes.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it.

10. Your Privacy Rights

Subject to applicable law, including Egypt’s Personal Data Protection Law No. 151 of 2020, you may have the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Withdraw consent to processing based on consent.

  • Object to certain processing activities.

  • Request information about how your data is processed.

  • Submit complaints to the appropriate regulatory authority.

To exercise your rights, please contact us using the details provided below.

We may request reasonable verification of your identity before processing a request.

Certain requests may be subject to legal exceptions or mandatory retention requirements.

11. Children’s Privacy

Our online store is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child without the required authorization, we will take appropriate steps to address the situation.

Parents or legal guardians who believe a child has provided personal information may contact us to request assistance.

12. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, social media platforms, payment providers, and other external services.

We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage customers to review the privacy policies of external websites before providing personal information.

13. International Data Transfers

Some of our service providers may process or store information outside Egypt.

Where personal information is transferred internationally, we will take steps to comply with applicable data protection requirements and implement appropriate safeguards where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.

Any updates will be published on this page with a revised Last Updated date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this policy periodically.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

iSupport for Information Technology

Website: https://isupport.eg

Email: info@isupporteg.com

Phone: +20 128 722 2268

Address: RITZY PLAZA Mall, Tower 1, Office 406, Al Shabab Street, Sheikh Zayed City, Giza, Egypt, 12588.

We will review privacy-related requests and respond in accordance with applicable legal requirements.

© 2026 iSupport for Information Technology. All Rights Reserved.